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| toynk.com was started in the fall of 2001. |
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| Will you sell or share my information with anyone? |
| Absolutely not. We will never sell or share your information with a third party. We use your email address as the primary method of contacting you about your order. If you provide a phone number during checkout, we only use it if you have indicated your order is time sensitive and there is an issue or problem with the order. You will not receive email solicitations from us unless you choose to join our email list. We have never sent any solicitations through regular mail (to your home) however we may do a catalog mailing at some point in the future. |
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| Is your site secure? |
| Yes. We use the internet standard for security - SSL Secured 128 bit encryption. This is the same technology as all the giant internet stores use - amazon, ebay, etc. |
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| Are you still skeptical of shopping with someone you never heard of? |
| If you don't want to take our word for it, then you check our ebay rating. We have run over 135,000 auctions on ebay and have received over 65,000 feedback comments. 99.1% of these feedback comments were rated by the customer as a positive experience. Based on our high feedback score (47,000+), we are one of the top 500 ebay sellers in the world (source: Ebay Nortica 500). All of these stats are as of April 2006. Note - When an ebay member purchases more than one item from a seller, only one positive comment counts towards the feedback score. The 18,000 point discrepancy (65,000 total positives vs. 47,000 feedback score) means our customers keep coming back to purchase from us! If you still have any concerns, give us a call at 847-350-0108 or email us at help@toynk.com. See below for phone hours. |
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| A little about us: |
| We are located in Elk Grove Village, Illinois (about 5 miles from Chicago city limits). If you are in the area, stop by and check out our store. You can give us a call at 847-350-0108 or email us at help@toynk.com. See below for phone hours. |
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| Why the name "toynk"? It was chosen simply because it is short and has the word toy in it. The pronunciation is not Toy-N-K. It is one syllable - the word "Toy" and then the sound of "Ink" - "Toynk" (or perhaps toink). |
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| As all businesses seem to start, toynk began by operating out of an apartment in 2001. Today we have 2 facilities totaling 19,000 square feet that houses our offices, store, and the inventory. Our staff varies from 12 to 20+ people depending on the time of year (ie - Christmas, Halloween). |
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| Our main products are toys and costumes. We carry the latest collectible toys, action figures, replicas/props, statues/busts and other collectible items. We do not carry vintage toys/collectibles and we do not buy or trade at this time. Our selection varies from mass market toys (dolls, sports figures, etc), specialty market toys (limited edition props, statues, etc), imported toys not available in the USA, and our ever expanding costume section (over 2,000 costumes & props this year). We ship to all 50 states and virtually every country worldwide. |
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| Our philosophy is to continually improve and change how we run toynk.com to better serve our customers. We work every day to expand our product selection and improve shipping speed, customer service, and pricing. We hope each time you come back to visit us you will notice improvements. |
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| Contact Information: |
| Email: help@toynk.com |
| Phone Number - 847-350-0108 (Toll Free 866-314-4981) Summer phone hours in effect May 1 thru September 1. Monday thru Thursday 9:30am to 4pm, Friday 9:30am to 1pm CST |
| Store Hours (CST): |
| Monday - 9:30 AM - 5:30 PM |
| Tuesday - 9:30 AM - 5:30 PM |
| Wednesday - 9:30 AM - 5:30 PM |
| Thursday - 9:30 AM - 5:30 PM |
| Friday - 9:30 AM - 5:30 PM |
| Saturday - 9:00 AM - 2:00 PM |
| Sunday - Closed |
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| Warehouse/Store Location: 2375 United Lane, Elk Grove Village, IL 60007 |
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